Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account Information: email address, display name, phone number, and date of birth when you create an account.
• Profile Information: bio, profile photo, service areas, pricing, and availability for service providers.
• Location Data: city, address (for bookings), and geographic coordinates used to connect customers with nearby service providers.
• Contact Submissions: messages you send through our contact form or in-app messaging system.
• Booking Data: service dates, addresses, special instructions, and payment references.
• Usage Data: pages visited, features used, and general interaction patterns with the platform.

2. How We Use Your Information

• Provide and maintain the GetScoopr platform
• Connect customers with independent service providers in their area
• Process payments through our payment processor (Stripe)
• Send service-related communications and updates
• Improve our platform and develop new features
• Prevent fraud and ensure platform security
• Comply with legal obligations

3. Cookies and Tracking Technologies

We use the following tracking technologies:

• Google Analytics: We use Google Analytics to understand how visitors interact with our site, including pages visited, time spent, and general traffic patterns. This data is aggregated and does not personally identify you.
• Session Cookies: Essential cookies that keep you logged in and maintain your session state.
• Local Storage: Used to store preferences and authentication tokens on your device.

You can disable cookies through your browser settings. Note that disabling cookies may affect platform functionality, particularly login and session management.

4. Advertising

We use Google AdSense to display advertisements on our platform. Google and its advertising partners may use cookies and similar technologies to serve ads based on your prior visits to our site or other websites.

• Third-party vendors, including Google, use cookies to serve ads based on your browsing activity.
• You may opt out of personalized advertising by visiting Google Ads Settings.
• You can also opt out of third-party vendor cookies at aboutads.info.

5. Affiliate Links

Our Resources page and blog content may contain affiliate links to products and services. When you click these links and make a purchase, we may earn a commission. This does not affect the price you pay. For full details, see our Affiliate Disclosure.

6. Third-Party Services

We use the following third-party services that may process your data:

• Stripe: Payment processing. Stripe handles all payment card data directly; we do not store your card information. See Stripe's Privacy Policy.
• Google Analytics: Website analytics and traffic analysis.
• Google AdSense: Advertisement delivery and targeting.
• Supabase: Secure data storage and authentication infrastructure.

7. Data Sharing

We do not sell your personal information. We share data only in the following circumstances:

• With service providers necessary to operate the platform (Stripe, Google, Supabase)
• Between customers and service providers as needed to facilitate bookings
• When required by law, regulation, or legal process
• To protect the rights, safety, or property of GetScoopr, our users, or the public

8. Data Retention

We retain your account data for as long as your account is active. If you request account deletion, we will remove your personal data within 30 days, except where we are required by law to retain certain information. Anonymized analytics data may be retained indefinitely.

9. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and personal data
• Opt out of marketing communications
• Opt out of personalized advertising

To exercise any of these rights, please contact us through our Contact page.

10. Children's Privacy

GetScoopr accounts require users to be at least 18 years of age. Minors may only participate in services under the direct supervision of a registered adult account holder, as outlined in our Minors & Supervision Policy. We do not knowingly collect personal information from children under 13.

11. Data Security

We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS), secure authentication, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the platform after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please reach out through our Contact page.